NOTE: This form is used to collect required data at the request of an
HP ProCurve Support Engineer for an open support call.  Do NOT use it
to open a new call.  If you need to open a new call please visit our
web site at http://www.procurve.com and select "Contact ProCurve".

     ProCurve Switch Support Form - Required Data


If you are using an unmanaged product or you cannot access the CLI
(command-line interface) of a managed product please provide the
following information:

	Product Number: ___________________
	(This can be found in the blue box on the front of your switch.
	It will be in the format Jxxxxx).

	Part Number: ______________________
	(This can be found on the rear of the switch on a white label
	and will be in the format Jxxxx-xxxxx)

	Serial Number: 	___________________
	(This can be found on the rear of the switch on a white label)

Precise problem statement: __________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What symptoms lead you to believe that the switch is not operating 
correctly? __________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Total number of switches affected? __________________________________

Did the problem begin at installation? ______________________________

How long has the switch been in operation? __________________________

What changes were made to the switch configuration prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

What changes were made to the network topology/conditions prior to
the problem episode? ________________________________________________

_____________________________________________________________________

How often does the problem occur? ___________________________________

What is the current workaround, if any? _____________________________

_____________________________________________________________________

What troubleshooting steps have you performed to isolate the problem
to this switch? _____________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

If you have network management (e.g. ProCurve Manager) that can 
monitor the device, what is the network management product and what 
pertinent information does it report?  ______________________________

_____________________________________________________________________

_____________________________________________________________________

What if any Genuine ProCurve accessories are you using
(mini-GBICs, transceivers, RPS/EPS)? ________________________________

_____________________________________________________________________

_____________________________________________________________________

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Please attach the following information:

1. Network topology map: 
   a) All IP addresses and subnet masks of devices that are relevant 
      to the problem.
   b) Port mapping of connected network devices.
   c) Port mapping of connected clients/servers relevant to the 
   problem.

Please attach the following for managed products with CLI:
2. TECHNICAL SUPPORT DATA:
   This output will help HP gather valuable information about your
   switch.
   The data should be captured while the problem is occurring.

   i) From a console connection or TELNET session, use the following 
      CLI command:

	show tech all [*ENTER*]

      and capture/log the output; or

   ii) You will need a TFTP server.  Use the following CLI command:

       copy command 'show tech all' tftp <TFTP server's IP addr>
	   <filename> [*ENTER*]

3. CRASH LOG:  You will need a TFTP server to get this binary file.
	Use the following CLI command:  

       copy crash-log tftp <TFTP server's IP addr> <filename>[*ENTER*]

*********************************************************************

Call ID ___________________________________________________

HP Support Engineer name __________________________________

Customer Name _____________________________________________

Customer's Company Name ___________________________________

Customer Phone # __________________ Fax # _________________

Customer Email Address ____________________________________

Last Updated: May 08